- Author:John Seddon
- Publisher:Triarchy Press Ltd; First edition (November 4, 2008)
- Pages:224 pages
- Subcategory:Politics & Government
- FB2 format1106 kb
- ePUB format1332 kb
- DJVU format1851 kb
- Formats:azw mobi rtf lrf
Interesting, if biased manifesto on systems thinking and a Utopian premise for implementation. Wel put statements about the gouvernement processen. Sharp, clever, smart! Seddon shows how Deming in the 80's already stated that targets are not the way to satisfy the customer.
Interesting, if biased manifesto on systems thinking and a Utopian premise for implementation. His 'solution' to the ills of public sector service organizations is just to scrap everything and start over in his mold. Clearly that won't happen, but he can't come up with anything more pragmatic. He also assumes all employees are intrinsically motivated when there are at least a couple in every office I've worked who do it for the paycheck.
John Seddon here dissects the changes that have been made in a range of services, including housing benefits . This is a good introduction to using systems ideas in management.
John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. Read Seddon's first book, Freedom from command and control, first to gain a bigger perspective on his work and ideas. Sep 16, 2012 David Thrale rated it it was amazing.
Find many great new & used options and get the best deals for Systems Thinking . John Grisham Books Paperback 1950-1999 Publication Year. This item doesn't belong on this page.
Find many great new & used options and get the best deals for Systems Thinking in the Public Sector: The Failure of the Reform Regime. Freedom from Command and Control: A Better Way to Make the Work Work by John Seddon (Paperback, 2003).
System thinking represents a better logic for the design and management of work.
Systems thinking in the public sector: The failure of the reform regime and a manifesto for a better way. Axminster: Triarchy Press. uk/idk/aio/4626517 ('A new programme from Vanguard: Lean Fundamentals'). System thinking represents a better logic for the design and management of work. The better way is to manage an organization as a system which simplify the work and opposed to command and control thinking.
John Seddon's study of how to improve public services suffers from a broad and breezy set of dismissals of nearly . There is a good point buried in here, about the way in which public service jobs too often are very specialised.
John Seddon's study of how to improve public services suffers from a broad and breezy set of dismissals of nearly anyone he doesn't fully agree with. Public sector workers are expected to specialise in very narrow tasks rather than to have the broader problem-solving skills which would better reflect the messy actual demands on public services.
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John Seddon invented the concept of failure demand when he discovered that the movement of ‘telephone work’ . Retrieved on 2018-10-12
John Seddon invented the concept of failure demand when he discovered that the movement of ‘telephone work’ to call centres from local bank branches in the 1980s caused an explosion in the volumes of demand – the number of phone calls soared. He found that the rise in call volumes was attributable to the creation of ‘failure demand’, . people ringing back because they did not get their problem solved the first time. Retrieved on 2018-10-12. uk: John Seddon: Books. Retrieved on 2013-07-26.
Seddon, J. (2008) Systems Thinking in the Public Sector: The Failure of a Reform Regime and a Manifesto for a Better Way, Triarchy PressGoogle Scholar. Cite this chapter as: Samuel . Evans B. (2011) Rethinking for Radical Improvement in the Delivery of Housing Services: An Overview of the Application of Systems Thinking in the Housing Sector. In: Zokaei . Seddon . O’Donovan B. (eds) Systems Thinking: From Heresy to Practice. Palgrave Macmillan, London. 1057/9780230299221 7.
The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things.