Download Emotional Value: Creating Strong Bonds with Your Customers fb2

- Author:Dianna Maul,Janelle Barlow
- ISBN:1576750795
- ISBN13:978-1576750797
- Genre:
- Publisher:Berrett-Koehler Publishers; First Edition edition (April 17, 2000)
- Pages:336 pages
- Subcategory:Small Business & Entrepreneurship
- Language:
- FB2 format1758 kb
- ePUB format1756 kb
- DJVU format1158 kb
- Rating:4.3
- Votes:880
- Formats:doc lit lrf docx
Janelle Barlow and Dianna Maul have written a tremendous book. Emotional Value addresses the key customer service differentiation for twenty-first century corporations.
Janelle Barlow and Dianna Maul have written a tremendous book. Emotional Value will help speed up the day when businesses provide not only good service but truly engaging experiences, jobs become roles to be characterized and acted out, and workers are paid to self-actualize on the job. Any organization looking to improve the emotional connection between their employees and their customers needs to read this work. JOE PINE & JIM GILMORE, authors of The Experience Economy: Work Is Theatre & Every Business a Stage
Emotional Value: Creating Strong Bonds with Your Customers. by Janelle Barlow and Dianna Maul.
Emotional Value: Creating Strong Bonds with Your Customers. Absolutely essential to the customer service professional. I was totally unprepared for the impact this book has had on me.
Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences. What others are saying about Emotional Value.
Emotional Value book. Goodreads helps you keep track of books you want to read. Start by marking Emotional Value: Creating Strong Bonds with Your Customers as Want to Read: Want to Read savin. ant to Read. -JOE PINE & JIM GILMORE, authors of The Experience Economy: Work Is Theatre & Every Business a Stage
Janelle Barlow, Dianna Maul. This book details a practice for adding emotional value to customers' experiences and to those of staff.
Janelle Barlow, Dianna Maul. The practices show that by understanding the critical role emotions play in creating customer experiences, organizations can take their service to new levels.
In Emotional Value, Janelle Barlow and Dianna Maul. intelligent, truthful book. com User, August 14, 2000. I wore out my highlighter while reading Emotion Value. Every chapter was filled with profound wisdom.
Introduction: adding emotional value to your customers' experience - pt. I. Building an emotion-friendly service culture - The customer is always emotional - Managing emotions begins with me - Positive emotional states are an asset.
Barlow, Janelle, 1943-; Maul, Dianna, 1950-. Introduction: adding emotional value to your customers' experience - pt. Assessing your organization's emotion-friendly service culture - pt. II. Choosing emotional competence - Emotional labor or emotional competence? - - Managing for emotional authenticity. Assessing your organization's service philosophy - pt. III. Todays consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Emotional Value: Creating Strong Bonds with Your e Barlow and Dianna Maul. Freedom, warriors' bond, legal book. The Lex Salica between Barbarian custom and Roman law. January 2016. Britannia Rules the Atom: The James Bond Phenomenon and Postwar British Nuclear Culture. April 2013 · The Journal of Popular Culture.