» » Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (Winning with the ... from Hell Series)

Download Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (Winning with the ... from Hell Series) fb2

by Shaun Belding
Download Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (Winning with the ... from Hell Series) fb2
Marketing & Sales
  • Author:
    Shaun Belding
  • ISBN:
    1550226959
  • ISBN13:
    978-1550226959
  • Genre:
  • Publisher:
    ECW Press; 1st edition (June 1, 2006)
  • Pages:
    204 pages
  • Subcategory:
    Marketing & Sales
  • Language:
  • FB2 format
    1284 kb
  • ePUB format
    1353 kb
  • DJVU format
    1198 kb
  • Rating:
    4.2
  • Votes:
    883
  • Formats:
    mobi azw lrf rtf


Callers from Hell - they scream, sob, and sometimes they’re so incoherent you can’t understand them! .

Callers from Hell - they scream, sob, and sometimes they’re so incoherent you can’t understand them! Shaun Belding’s new book tells you how to help defuse conflict. I am always a little surprised that, despite our familiarity with the telephone, and the intricate ways in which it is woven into our social fabric, so few people have mastered this marvelous communication tool. But perhaps we’ve simply grown so accustomed to it that we have begun to take it for granted. The fact is that the telephone can be an immensely powerful tool when used properly. And, of course, like most tools, it can also work against you if you’re not careful.

Lists with This Book. This book is not yet featured on Listopia.

1 online resource (xviii, 204 pages). Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions

1 online resource (xviii, 204 pages). Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. A four-pronged approach known as LIFT-listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer-is explained

Callers from Hell - they scream, sob, and sometimes they're so incoherent you can't understand them! Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them).

Callers from Hell - they scream, sob, and sometimes they're so incoherent you can't understand them! Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.

Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution

We moved your item(s) to Saved for Later. Oops! There was a problem with saving your item(s) for later.

Once minor details like eating, sleeping, commuting, and bathing are factored in, most people spend over half their adult lives at work

Once minor details like eating, sleeping, commuting, and bathing are factored in, most people spend over half their adult lives at work. Now imagine spending that half of your life with a boss who is a combination of several of these wonderful traits: ignorant, foul, rude, selfish, loud, obnoxious, abrasive, incompetent, impatient, incoherent, embarrassing, harassing, blamestorming, indecisive, dirty, smelly, mean - spirited, sexist, wimpy, vindictive, unappreciative, crude, and disrespectful. And those are the good points.

Home Shaun Belding Winning with the Customer from Hell: A. .

Home Shaun Belding Winning with the Customer from Hell: A Survival Guide (Winning. Shaun Belding is the president of Belding Skills Development, an international training and development company, and CEO of RetailTrack Mystery Shopping. He conducts motivational seminars on customer service, selling, management, and leadership. Standard shipping can on occasion take up to 30 days for delivery. List this Seller's Books.

This job survival guide offers real-life strategies for dealing with the officious boss. Series: Winning with the. File: PDF, . 4 MB. Читать онлайн.

Full recovery of all data can take up to 2 weeks! So we came to the decision at this time to double the download limits for all users until the problem is completely resolved. This job survival guide offers real-life strategies for dealing with the officious boss. Employees are introduced to the FIRST approach, which advocates flying below the radar, ignoring, retraining, standing one's ground, and talking turkey.

Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (Winning with the. from Hell series) EAN 978817554. 33 руб. Contact us. We dont sell nor produce nor supply. Phone: +7-(499)-753-21-05. Address: Rublevskoe shosse . 6 korp.

?Callers from Hell — they scream, sob, and sometimes they’re so incoherent you can’t understand them! Shaun Belding’s new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.