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by Frances Hesselbein Leadership Institute,Peter F. Drucker

Frances_Hesselbein_Leadership_Institute Peter_F._Drucker Management_and_Leadership English

Download The Five Most Important Questions You Will Ever Ask About Your Organization fb2

Management & Leadership

Author:

Frances Hesselbein Leadership Institute,Peter F. Drucker
ISBN:

0470227567
ISBN13:

978-0470227565
Genre:

Money / Business
Publisher:

Jossey-Bass; 58270th edition (April 18, 2008)
Pages:

144 pages
Subcategory:

Management & Leadership
Language:

English
FB2 format

1861 kb
ePUB format

1994 kb
DJVU format

1535 kb
Rating:

4.7
Votes:

895
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With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will .

With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance.

Peter Drucker's Five Most Important Questions continue to be the indispensable questions an organization . Progress begins by asking a better question

Электронная книга "The Five Most Important Questions You Will Ever Ask About Your Organization", Peter F. Drucker. Эту книгу можно прочитать в Google Play Книгах на компьютере, а также на устройствах Android и iOS. Выделяйте текст, добавляйте закладки и делайте заметки, скачав книгу "The Five Most Important Questions You Will Ever Ask About Your Organization" для чтения в офлайн-режиме.

With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will . The questions lead to action. By asking these questions, readers can focus on why they are doing what they are doing in their work, and how to do it better. Peter Drucker's five questions are: What is our Mission? with Jim Collins.

Peter Drucker's five questions are: What is our Mission? with Jim Collins Who is our Customer? with Phil . Great insight into the The five questions to ask about your organization. Frances Hesselbein Leadership Institute.

Peter Drucker's five questions are: What is our Mission? with Jim Collins Who is our Customer? with Phil Kotler What does the Customer Value? with Jim Kouzes What are our Results? with Judith Rodin What is our Plan? with V. Kasturi Rangan These essential questions, grounded in Peter Drucker's theories of management, will take readers on a exploration of organizational and personal self-discovery, giving them a means to assess how to be-how to develop quality, character, mind-set, values and courage.

by Peter F. Drucker & Frances Hesselbein Leadership Institute. Load more similar PDF files. Pdfdrive:hope Give books away. PDF Drive investigated dozens of problems and listed the biggest global issues facing the world today. Let's Change The World Together.

You will inevitably make wrong assumptions .

Peter Drucker’s Five Most Important Questions continue to be the indispensable questions that an organization . When these questions are asked, the journey begins.

When these questions are asked, the journey begins. And as Peter Drucker reminds us in this book, the answers are in the questions. Kathy Cloninger, CEO, Girl Scouts of the USA. The Leader to Leader Institute has done a great service in bringing us this monograph

The Five Most Important Questions You Will Ever Ask About Your Organization .

Transformational Leadership 77 Frances Hesselbein. The Self-Assessment Process 83.

ISBN: 978-0-470-22756-5 April 2008 Jossey-Bass 144 Pages. With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. Transformational Leadership 77 Frances Hesselbein.

With Peter Drucker's five essential questions and the help of fiveof today's thought leaders, this little book will challenge readersto take a close look at the very heart of their organizations andwhat drives them. A tool for self-assessment and transformation,answering these five questions will fundamentally change the wayyou work, helping you lead your organization to an exceptionallevel of performance.

Peter Drucker's five questions are:

What is our Mission? with Jim CollinsWho is our Customer? with Phil KotlerWhat does the Customer Value? with JimKouzesWhat are our Results? with Judith RodinWhat is our Plan? with V. Kasturi Rangan

These essential questions, grounded in Peter Drucker's theoriesof management, will take readers on a exploration of organizationaland personal self-discovery, giving them a means to assess how tobe--how to develop quality, character, mind-set, values andcourage. The questions lead to action. By asking these questions,readers can focus on why they are doing what they are doing intheir work, and how to do it better. Designed for today's busyprofessionals, this brief, clear and accessible book will challengereaders to ask these provocative questions and it will stimulatespirited discussions and action within any organization, inspiringpositive change and new levels of excellence, helping all toenvision the future of theirs' or any organization.

Dreladred

This book offers a strategic planning framework for nonprofit organizations. It can help board members set the direction by asking five questions:

What is our mission? The mission must reflect opportunities, competence, and commitment. Drucker cautions: “Never subordinate the mission in order to get money. If there are opportunities that threaten the integrity of the organization, you must say no.”

Who is our customer? “The primary customer is the person whose life is changed through your work... Primary customers may be infants, or endangered species, or members of a future generation.” Drucker notes that customer needs evolve. “And there are customers you should stop serving because the organization has filled a need, because people can be better served elsewhere, or because you are not producing results.” Philip Kotler adds, “Our business is not to casually please everyone, but to deeply please our target customers.”

What does the customer value? “Leadership should not even try to guess the answers but should always go to the customers in a systematic quest for those answers… People are so convinced they are doing the right things and so committed to their cause that they come to see the institution as an end in itself. But that’s a bureaucracy.”

What are our results? “Look at short-term accomplishments and long-term change… One of the most important questions for leadership is, Do we produce results that are sufficiently outstanding for us to justify putting our resources in this area?”

What is our plan? “The plan begins with a mission. It ends with action steps and a budget … If you have more than five goals, you have none… Goals make it absolutely clear where you will concentrate resources for results… Goals flow from mission, aim the organization where it must go, build on strength, address opportunity, and taken together, outline your desired future.” The board should set the direction, but not micromanage: “The board must not act at the level of tactical planning, or it interferes with management’s vital ability to be flexible in how goals are achieved.”

“Ask of any program, system, or customer group, ‘If we were not committed to this today, would we go into it?’ If the answer is no, say ‘How can we get out—fast?’… Planning is not an event. It is the continuous process of strengthening what works and abandoning what does not.”

Peter Drucker wrote the first edition in 1993. This edition is supplemented with chapters by Jim Collins, Philip Kotler, James Kouzes, Judith Rodin, V. Kasturi Rangan, and Frances Hesselbein. There is also a section with more detailed questions organized in subcategories under the five main questions. In total the book is about 100 pages.

Fordrekelv

What is our mission?
Who is our customer?
What does our customer value?
What are our results?
What is our plan?
These are the questions Drucker challenges us to answer.
I found this book to be incredibly inspiring. Drucker made me feel like running a non-profit would be possible in my life. I feel like I will continue to reference this book throughout my career.
The most powerful quotes, of which I immediately wrote in my journal upon reading, are as follows:

People have a "desperate need for a guiding philosophy, a beacon on the hill to keep in sight during dark and disruptive times" (pg. 21)

"Your success ultimately depends on what you have contributed to the success of your customers" (pg. 34)

"Our voyage is an artistic and not just scientific endeavor" (pg. 58)

"Ultimately what is remembered is how we have been able to improve lives" (pg. 60)

Yozshunris

Peter Drucker takes the reader through the Five Most Important Questions for a nonprofit organization. 1) What is our mission? 2) Who is our customer? 3) What does our customer value? 4) What are our results? and 5) What is our plan? Peter Drucker guides the reader through how to answer each question and how each question leads to more questions. The book is short and only takes about 30 minutes to read. Personally, I thought the Five questions were simple but Peter offers a way on how to tackle each question. The book explains the difference between primary and supporting customers and how each party needs to be satisfied to achieve results. Drucker also goes about offering how an organization can identify their customers and pin point customer values. At first I was turned off by the book because the questions seemed basic and self-explanatory. However, the questions listed in the book is not what adds value to an organization. The techniques and advice on how to interpret and tackle each question is the value in the book. Anyone working in nonprofit should read this book. This book can be expanded from nonprofits and applied to all organizations.

Jode

Progress begins by asking a better question. Peter Drucker poses the 5 MOST important questions we should ask ourselves when we are evaluating our business or company we wish to work for.

These 5 questions will help you or your company to define your business. I believe all businesses are here to serve the market. A market is a bunch of customers who are willing and able to pay for your products and services. Understand the market, understand your customer, then understand what you can do best to serve the market and your customers.

A great read

William Teh
Investor | Author | Entrepreneur
TTTrends Investments

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