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by Janelle N. Heineke,Mark M. Davis
Download Managing Services: Using Technology to Create Value fb2
Management & Leadership
  • Author:
    Janelle N. Heineke,Mark M. Davis
  • ISBN:
    0072858192
  • ISBN13:
    978-0072858198
  • Genre:
  • Publisher:
    Irwin Professional Pub (December 1, 2002)
  • Pages:
    443 pages
  • Subcategory:
    Management & Leadership
  • Language:
  • FB2 format
    1264 kb
  • ePUB format
    1372 kb
  • DJVU format
    1165 kb
  • Rating:
    4.7
  • Votes:
    409
  • Formats:
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Managing Services is an alternative to the growing service management market in that it is more managerial and . Mark Davis teaches at Bentley College. Hardcover: 411 pages.

Managing Services is an alternative to the growing service management market in that it is more managerial and procedural. Publisher: Richard D Irwin (December 2002).

Managing Services views services from a management, as opposed to operational, perspective. Reader-friendly vignettes give topics a real-world context and stress service management within a larger strategic point of view.

Managing Services book. Goodreads helps you keep track of books you want to read. Start by marking Managing Services: Using Technology To Create Value as Want to Read: Want to Read savin. ant to Read.

Managing Services" views services from a management, as opposed to operational, perspective.

Managing Services: Using Technology to Create Value. Professional service organizations are becoming an increasingly important segment of the service sector in the . but little attention has been paid to the management of these organizations, particularly in relation to technical performance

From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and . Managing services: Using technology to create value. MM Davis, JN Heineke. Irwin/McGraw-Hill, 2003.

From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer. CS Campbell, PP Maglio, MM Davis. Information systems and e-business management 9 (2), 173-191, 2011.

Find nearly any book by Janelle N. Heineke. Get the best deal by comparing prices from over 100,000 booksellers. by Mark M. Davis, Janelle N. ISBN 9780072464269 (978-0-07-246426-9) Hardcover, Richard D Irwin, 2002. Find signed collectible books: 'Managing Services: Using Technology to Create Value'.

Mark M. Hein. Are you sure you want to remove Managing Services from your list? Managing Services. Using Technology to Create Value. Published December 2002 by McGraw-Hill Companies.

Managing Services: Using Technology to Create Value by Mark M. Davis & Janelle Heineke Irwin McGraw-Hill, 2003 . Throughout the text, efforts are made to show how firms have used technology to create value and most chapters have Internet assignments

com/ sites/0072464267. THE DAVIS TEXT PROVIDES fairly comprehensive coverage of a wide range of topic areas. Throughout the text, efforts are made to show how firms have used technology to create value and most chapters have Internet assignments. Consistent with the simplified approach, this text does not include information on data envelopment analysis or simulation. The topic of inventory management is also not included, which is an interesting choice by the authors.

Janelle Heineke, M. M. Davis. Queuing, a familiar element of most service delivery systems, has the potential for significantly affecting the customer′s overall satisfaction with the service encounter. Abstract During the latter part of the 20th century, the service sector grew significantly in virtually every developed country, with the United States taking the lead. By 2000, services comprise. More). A substantial number of books have been written on Lean and Si.

"Managing Services" views services from a management, as opposed to operational, perspective. It emphasizes managerial problem solving and strategic matters over the quantitative and theoretical, and demonstrates how services affect every functional area of a business from finance to sales and marketing. Reader-friendly vignettes give topics a real-world context and stress service management within a larger strategic point of view.

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Contacted the seller at that time .... no help at all!
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