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Download Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business fb2

by Mary Mitchell
Download Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business fb2
Business Culture
  • Author:
    Mary Mitchell
  • ISBN:
    1590770803
  • ISBN13:
    978-1590770801
  • Genre:
  • Publisher:
    M. Evans & Company; 1 edition (May 4, 2005)
  • Pages:
    308 pages
  • Subcategory:
    Business Culture
  • Language:
  • FB2 format
    1560 kb
  • ePUB format
    1357 kb
  • DJVU format
    1778 kb
  • Rating:
    4.4
  • Votes:
    183
  • Formats:
    txt mbr rtf lit


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Class Acts by business etiquette authority and consultant Mary Mitchell is a straightforward .

Class Acts by business etiquette authority and consultant Mary Mitchell is a straightforward, "reader friendly" guide to using good manners, etiquette, and positive relationships to improve business efficiency, profitability, and the lowering of daily stress levels while on the jo. The opportunity to create and sustain an environment of good manners, good relationships and good business benefits us all. Mary Mitchell clearly understands the power of her message and it's long reaching effects on everyone who cares enough to be a Class Act.

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Here's the complete guide to handling sticky situations, embarrassing questions, rude encounters, and faux pas with grace and style.

Mary Mitchell Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business. ISBN 13: 9780871319791. Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business.

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Find nearly any book by Mary Mitchell. Get the best deal by comparing prices from over 100,000 booksellers. ISBN 9781592572618 (978-1-59257-261-8) Softcover, ALPHA, 2004.

Here's the complete guide to handling sticky situations, embarrassing questions, rude encounters, and faux pas with grace and style.

Xtreem
If ever there was a book written and published (thank god) that should be mandatory reading for any person starting their business career this is it. Actually, this book is useful for anyone at any stage of their career.
The simple truth of business is this: revenue is a lagging indicator...relationships are a leading one.
Mary Mitchell has touched on virtually every aspect of gaining and maintaining a competitive advantage and positive relationship through good manners and business etiquette. Do you want to know when to bring up business at a meal, how to stop a colleague from being too aggressive? Or perhaps you wonder how to deal with one who is boring, or other difficult business situations? This treasure trove of practical information even points out how to be courteous when working out at the club or on the road. This book will show you how to fight fair i.e. how to keep an important relationship from dissolving from a conflict.
Using just one of Mary's tips brought me a windfall of business and commissions, hint: write note cards.
Perhaps the nicest thing about the book is it's holistic approach to personal and professional life and the inexorable tie between the two.
Buy this book, invest in your own excellence and that of someone you care about...buy them one too.
Amhirishes
Every 5 star rating previous to mine is correct. This is a must read, as it defines what a class act is, how to communicate well, whether in person, email, telephone, etc, wearing the correct clothes, dining correctly, handling the passages of life with other coworkers, appropriate wording for when to fire someone, how to use the word "NO" correctly, and how to apologize well.

Here are some quotes that are worth mentioning: "Don't use the word 'but.' 'But' is what I can an 'eraser word.' The minute it leaves your lips, whatever you said before it is forgotten. So erase 'but' from your vocabulary and replace it with 'and'....When we apologize, we are holding ourselves accountable to the truth. It also requires compassion to apologize....There is something sacred about apologizing...they help clear the path to moving forward in life after we've picked ourselves up again."
Ohatollia
At a time when people are losing faith in American business, Class Acts comes to the rescue. It will help us shift away from the self serving greed that has been the downfall of so many companies and regain our integrity and humanity.
In clear, concise language, and beautifully written "mini" chapters, Mary Mitchell has done a stupendous job of covering everything one needs to know to become a polished, effective communicator & business person and, more importantly, a compassionate, honest, well balanced individual. One who can truly be called, a Class Act!
Class Acts gently guides us to put back all the finer qualities lives that our fast-paced, high tech world has taken from us. It is one book whose time has come. Class Acts should be required reading for anyone in or entering the world of business.
This is one book you will want to keep close by to refer to over and over again as you progress toward creating your own "Class Act."
Ƀ⁞₳⁞Ð Ƀ⁞Ǿ⁞Ɏ
Class Acts is an essential book for today's personal and professional environment. The strength of the book comes from it's applicability to one's life lived in a 24/7 world. The lines between professional acts and personal acts are less clearly defined as one realizes that a "whole life" standard to behavior is the only way to conduct oneself. It is precisely this understanding of all "actions" and their impact on daily life, both on the individual and organizational level, that makes this book a boardroom to bedroom must read.
As the CEO of ULiveandLearn, an educational company, we have been involved in developing programs that offer training and continuing education programs. Often, the benchmark programs are the ones that ignite support across a broad group of users, from corporate managers to educators to community-based organizations.
We are looking forward to helping bring Class Acts live through programs that integrate the essentials of the book with case studies and programs for corporations and organizations.
The opportunity to create and sustain an environment of good manners, good relationships and good business benefits us all. Mary Mitchell clearly understands the power of her message and it's long reaching effects on everyone who cares enough to be a Class Act.
Inertedub
Mary Mitchell has written a stunningly clear, well thought-out, and concise book. Her background in etiquette, coupled with years of work in the field of corporate governance place her in the unique position of being able to match business accountability with manners at a time when both assets are sadly on the decline. Not only are her points well taken, but the book is well-written and entertaining. The suggestions and advice contained in this book are indispensable for just about anybody interacting with anyone else.
Mr.Death
At last, someone who "gets it!" Mary Mitchell eloquently makes the case that respectful, ethical, balanced business conduct is not simply "do-gooder" window-dressing but an issue that strikes deep at the bottom line -- via the relationships created with employees, employers, customers, vendors, colleagues and, oh yes, investors. Take THAT, Enron, WorldCom, Global Crossing, Adelphia, and all the rest! This should be required reading for everyone in business.